Terms and Conditions

These site terms explain the main rules that apply when you access and use Tucan Casino’s website, create and use a player account, play games, and take part in promotions or other related services offered through the platform.

By visiting the website, registering an account, depositing, or using any Tucan Casino service, you confirm that you have read and accepted these conditions of use. They are written to set clear expectations and help keep gameplay, payments, and promotions fair and consistent for everyone.

If you do not agree with these platform rules, please do not use the website or create an account.

Who Can Use Tucan Casino (Adults Only)

Tucan Casino is intended for adults only.

To use the platform, you must:

• Be at least 18 years old, or the legal gambling age in your jurisdiction (whichever is higher)
• Be legally allowed to participate in online gambling where you are located

It is your responsibility to understand and comply with local laws and regulations. Tucan Casino may restrict or block access in certain countries or regions and may limit features or services based on location, compliance requirements, or operational decisions.

Creating an Account: Getting the Basics Right

To use real-money services, you’ll need to register a player account. When you register, you agree that the information you provide is accurate, complete, and kept up to date. This includes details such as your name, date of birth, address, contact information, and payment-related details where required.

Key account rules:

• Your account must be opened in your own name
• You must not impersonate another person or use someone else’s details
• You may only create and use the number of accounts permitted by Tucan Casino (in most cases, this means one account per player/household/device, where applicable)
• You must not register on behalf of another person

If your registration details change, you’re expected to update them promptly in your account settings or by contacting support.

Identity Checks (KYC): Why Verification May Be Required

To protect players and meet legal and security standards, Tucan Casino may request verification at any time. This can happen during registration, before a withdrawal, after account changes, or if certain activity triggers a review.

Verification requests may include documents or information that confirm:

• Your identity and age
• Your address or residency
• Ownership of a payment method or wallet
• The source of funds or other compliance-related details, where required

If requested, you agree to provide accurate documents within a reasonable timeframe. Incomplete or unsuccessful verification may limit account features such as withdrawals, bonuses, or access to certain services.

Your Account, Your Responsibility

You are responsible for keeping your login details confidential and secure. Any activity carried out through your account will be treated as authorized by you unless Tucan Casino reasonably determines otherwise.

You agree that you will not:

• Share your account with anyone
• Transfer, sell, or assign your account to another person
• Allow any third party to place bets or make transactions on your behalf
• Use the platform in a way that hides your identity or misrepresents your location

If you believe your account has been accessed without permission, contact support immediately. You can reach Tucan Casino at support@tucancasino.com.

Deposits, Withdrawals, and Your Balance

Tucan Casino offers multiple payment methods, and availability may vary based on your location, account status, and internal checks. Supported methods may include Visa, MasterCard, American Express, Apple Pay, Skrill, giro pay, and crypto options such as Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and Tether (USDT).

Important notes:

• Deposit and withdrawal processing times can vary by method and may be affected by bank or network processing
• Minimum and maximum transaction limits may apply
• Some withdrawals may require additional checks or verification before approval
• Tucan Casino may review transactions to help prevent fraud, chargeback abuse, and unauthorized payments

Your account balance may include different types of funds (for example, real-money funds and bonus funds). Where applicable, bonus funds can be subject to separate rules, including wagering requirements and cashout limits.

Bonuses and Promotions: What to Expect Before You Opt In

Promotions can add extra value, but they can also come with specific bonus terms. By opting into or using any promotion, you agree to the promotion’s rules in addition to these general service terms.

Common promotion conditions can include:

• Eligibility requirements (including country restrictions)
• Wagering requirements (for example, wagering bonus plus deposit)
• Time limits to meet wagering
• Eligible games and contribution rates
• Maximum bet limits while wagering
• Maximum cashout rules and other conversion limits
• One promotion active at a time

Examples of bonus rules that may apply at Tucan Casino (may vary by offer):

• Welcome and reload offers can require 30x wagering on bonus plus deposit
• Slots may contribute 100% to wagering, table games may contribute 10%, and live casino may be excluded
• A maximum bet limit of 5 EUR can apply while wagering
• A maximum cashout limit of 10x the bonus amount can apply
• Promotions may be unavailable in certain jurisdictions, including the United Kingdom, United States, France, Spain, and Italy
• Manual opt-in may be required before a deposit qualifies

Always read the specific terms shown inside the promotion itself, as those rules control how the offer works. If a promotion’s terms conflict with this page, the promotion terms apply for that promotion.

Games and Platform Access: Availability Can Change

Tucan Casino works to provide stable access to games and services across desktop and mobile devices. However, availability can depend on factors like device compatibility, your internet connection, location restrictions, scheduled maintenance, provider updates, and technical issues.

Tucan Casino may:

• Add, remove, suspend, or limit games, features, promotions, or payment methods at any time
• Change game libraries or provider availability without notice
• Restrict certain content or services in certain regions

Access to the platform is not guaranteed to be uninterrupted or error-free at all times.

Fair Play Rules: Keeping the Platform Safe and Honest

Using Tucan Casino means playing fairly and using the platform for its intended purpose. You agree not to engage in behavior that harms the integrity of the service, other players, or the operator.

Prohibited behavior includes, for example:

• Fraud, stolen payment use, or unauthorized transactions
• Collusion or coordinated play intended to manipulate outcomes
• Chargeback abuse or attempts to reverse legitimate payments to gain advantage
• Bonus abuse (including multi-accounting to claim offers more than intended)
• Providing false or misleading information
• Attempts to exploit software, game mechanics, promotions, or system vulnerabilities
• Using bots, scripts, automation tools, or other unauthorized software
• Interfering with the platform’s normal operation or security controls

If Tucan Casino reasonably suspects misuse, it may investigate and apply appropriate restrictions as described below.

When Tucan Casino May Restrict Service or Close an Account

To protect players and operate responsibly, Tucan Casino may take reasonable action if it believes the rules have been breached or if required checks are incomplete.

Actions may include:

• Limiting access to specific features (such as promotions or withdrawals)
• Suspending or removing bonus eligibility and related winnings linked to misuse
• Pausing transactions while reviews are completed
• Temporarily suspending account access
• Closing an account in cases of serious or repeated misuse

Any action is intended to be proportionate to the issue identified. If you believe a restriction was applied in error, you can contact support to request a review.

Errors, Malfunctions, and Technical Issues

From time to time, technical issues can occur, including interrupted sessions, game malfunctions, display problems, incorrect balances, or promotion configuration errors. Where an error is obvious or verifiable, Tucan Casino reserves the right to correct it and to address the impact in a fair and reasonable way.

This may include:

• Correcting account balances where an error has occurred
• Voiding bets or game rounds affected by a confirmed malfunction
• Removing incorrectly credited bonus funds or misapplied rewards

Tucan Casino aims to handle error situations responsibly, using available logs and provider reports where relevant.

Responsible Gaming and Player Protection

Gambling should be treated as entertainment, not as a way to make money. Tucan Casino encourages players to play within their limits and to take breaks when needed.

Responsible gaming tools and support options may be available, such as limits or self-exclusion features. For more guidance and options, please review the information on our Responsible Gaming page.

Ownership of Website Content and Materials

All website content and materials - including branding, logos, design elements, text, software components, and original media - are owned by Tucan Casino or used under license.

You may not copy, reproduce, republish, distribute, or commercially exploit any part of the website without prior written permission, except where such use is legally permitted for personal, non-commercial viewing.

Third-Party Providers and External Services

Some parts of the Tucan Casino experience may be delivered through third-party providers, including game studios, payment processors, identity verification services, and technical infrastructure partners.

Because the platform relies on external providers:

• Certain games or payment methods may be temporarily unavailable
• Provider rules, technical limits, and maintenance may affect service performance
• Some features may differ depending on location or device compatibility

Tucan Casino selects providers carefully and works to maintain a reliable service, but cannot control every aspect of third-party availability.

Liability Limits in Plain Language

Tucan Casino is not responsible for losses or damages caused by circumstances outside its reasonable control or caused by misuse of the platform. This can include, for example:

• Internet issues, device problems, or unsupported browsers
• Service interruptions, delays, or provider outages
• Errors caused by incorrect player information or actions taken on the account
• Events such as severe technical failures or other force majeure circumstances

Nothing in these service terms limits any rights you may have under applicable consumer protection laws that cannot be excluded.

Service Provided “As Is” and “As Available”

The website, games, and services are provided on an “as is” and “as available” basis. Tucan Casino cannot guarantee uninterrupted access, constant availability in every region, or error-free operation at all times.

Updates to These Service Terms

Tucan Casino may update these conditions of use from time to time to reflect changes in services, compliance requirements, or operational practices.

The latest version published on the website will apply from the date it is posted (unless another effective date is stated). Continued use of the platform after an update means you accept the revised terms. Players are encouraged to check this page periodically.

Other Policies You Should Review

These site terms work alongside other important pages that explain how the platform operates. Depending on how you use the service, you may also want to review:

• Privacy Policy
• Cookie Policy
• AML/KYC Policy
• Bonus Terms

If there is a conflict between a specific policy and these general account rules, the more specific policy typically applies to the relevant topic.

Contacting Tucan Casino

If you have questions about these terms, your account, payments, or promotions, Tucan Casino support can help.

Contact email: support@tucancasino.com Support options may also include live chat and an FAQ section on the website.

Using Tucan Casino is meant to be clear, fair, and transparent: these rules exist to protect players, support responsible operation, and set practical expectations for accounts, gameplay, payments, and promotions. Continued access and use of the platform indicates acceptance of the current version of these service terms.