Cookie Policy

This Cookie Policy explains how Tucan Casino uses cookies and similar technologies on our website and related pages (the “Site”). It outlines what cookies are, why we use them, the types of cookies we may set, how third parties may set cookies through our services, and the choices you have to control them.

This policy should be read alongside our other privacy-related disclosures and terms available on our Site, including our main brand page at Tucan Casino.

Cookies, Explained in Plain English

A cookie is a small text file stored on your device (computer, phone, or tablet) when you visit a website. Cookies help a site recognize your browser, remember preferences, and support key features such as logging in, maintaining sessions, and keeping the Site running smoothly.

We may also use similar technologies (such as pixels, local storage, SDKs, or server-side identifiers). For simplicity, we refer to all of these as “cookies” in this policy.

Why We Use Cookies: Function, Safety, Speed, and Better Play

Cookies help us:

• Keep the Site secure, reduce fraud, and protect accounts
• Enable essential features like account login, navigation, and payment flows
• Remember your settings (like language and preferences)
• Measure performance so pages load reliably and features work as intended
• Understand how the Site is used so we can improve content, layout, and user experience
• Deliver relevant marketing where permitted, and measure the effectiveness of campaigns

Some cookies are strictly necessary for the Site to work. Others are optional and only used if you consent, where required by law.

The Cookie Types You May See on Tucan Casino

Cookies generally fall into the categories below. Depending on where you access the Site from, consent rules and defaults may vary.

Essential Cookies (Always On for Core Operations)

These cookies are required for the Site to function. They support things like:

• Account sign-in and session management
• Security and fraud prevention
• Load balancing and basic site stability
• Remembering privacy choices (so we can respect them)

If you block essential cookies, parts of the Site may not work correctly, and some services may be unavailable.

Functional Cookies (Your Preferences, Saved)

Functional cookies help the Site remember your choices to deliver a smoother experience, such as:

• Language and region preferences
• Interface settings
• Remembering certain non-essential selections you make

Disabling functional cookies won’t usually break the Site, but it can reset preferences and make the experience less personalized.

Performance and Analytics Cookies (Make the Site Better)

These cookies help us understand how visitors use the Site - which pages are visited, what features are used, and where errors occur. This information is used to:

• Improve navigation and content clarity
• Fix bugs and reduce load times
• Monitor Site health and reliability

Where required, we only place analytics cookies after you’ve provided consent.

Marketing Cookies (Relevant Offers and Smarter Campaigns)

Marketing cookies can help show more relevant ads and measure campaign performance. They may be used to:

• Limit repeated ads
• Attribute sign-ups or visits to campaigns
• Understand what promotions are working

Marketing cookies may be set by us or by third-party partners. If you opt out, you may still see advertising, but it may be less relevant.

First-Party vs Third-Party Cookies

• First-party cookies are set by Tucan Casino and generally support Site functionality, security, and preference storage.
• Third-party cookies are set by other companies when we use their tools (for example, analytics, marketing, or embedded services).

Third parties may process data according to their own privacy policies. We recommend reviewing those policies if you want deeper details on how they handle data.

Third-Party Services That May Place Cookies

We may use third-party services to support features such as analytics, security monitoring, advertising measurement, customer support tools, and payment-related flows. These providers may set or read cookies and similar identifiers, subject to your consent choices and applicable law.

Payment processing itself typically relies on secure, regulated systems. While the Site supports multiple payment options (such as card providers, e-wallets, and crypto methods), cookie usage around payments is primarily focused on security, fraud prevention, and keeping transactions stable.

How Long Cookies Stay on Your Device

Cookies can be:

• Session cookies: removed when you close your browser
• Persistent cookies: remain until they expire or you delete them

Retention depends on the cookie’s purpose. Security cookies may be short-lived, while preference cookies may last longer so you don’t have to reconfigure settings each visit.

Your Choices: Consent, Settings, and Opt-Out Controls

Where required, we ask for your consent before placing non-essential cookies (such as certain analytics or marketing cookies). You can also update your preferences later through the cookie settings options available on the Site (where implemented).

If you choose not to consent to optional cookies, you’ll still be able to use essential Site functions, but some features and personalization may be reduced.

Manage, Disable, or Delete Cookies in Your Browser

You can control cookies using your browser settings. Most browsers let you:

• See which cookies are stored
• Delete cookies
• Block cookies from specific sites
• Block all cookies
• Clear cookies automatically when you close the browser

Below are common paths (names may vary by browser/version):

• Chrome: Settings - Privacy and security - Cookies and other site data
• Safari (iOS/macOS): Settings/Preferences - Privacy - Manage Website Data
• Firefox: Settings - Privacy & Security - Cookies and Site Data
• Edge: Settings - Cookies and site permissions - Cookies and site data

If you delete cookies, you may be logged out, your preferences may reset, and some features may not function as expected.

What Happens If You Block Cookies

Blocking cookies can affect:

• Staying signed in during a session
• Account security checks that protect against suspicious activity
• Loading speed and stability across pages
• Remembered settings (language, region, UI preferences)
• How well we can diagnose issues or improve performance
• The relevance of marketing content (if you allow it)

For the smoothest experience, we recommend allowing essential cookies at minimum.

Updates to This Cookie Policy

We may update this Cookie Policy to reflect changes in legal requirements, technology, or how the Site operates. When we make updates, we will revise the effective date and post the updated version on this page at /cookie-policy. If changes are significant, we may provide additional notice where required.

Questions or Privacy Requests

If you have questions about this Cookie Policy or how cookies are used on Tucan Casino, contact our support team at support@tucancasino.com.